Returns Policy
At FarmToysShops.com, we aim to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards.
- Custom-made or personalised items.
- Items marked as final sale.
Return Process
- Contact Us – Before returning an item, please get in touch to confirm eligibility.
- Pack Securely – Ensure the item is safely packaged to prevent damage during transit.
- Ship Back – Send the item back to us using a tracked delivery service.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
Exchanges
If you need to exchange an item, please return the original product and place a new order for the replacement.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately so we can resolve the issue promptly.
For any further questions regarding returns, please reach out to our customer service team.